SUPPORT SERVICES:
We have a proven track record on excellent support provision. A loyal customer following extending well over a decade where over 80% of new business is repeat or based on referrals.
We do have a reputation for responding to urgent service requests even if they happen to be received out of hours or on the weekend. Our simple premise is to treat our clients business continuity and success as we do our own. Indeed all of our clients can confirm that we often do go above and beyond the call of duty to assist them.
TEL SUPPORT:
We offer IT support from 8am through to 6pm. Please call us on 01205 870 825.
Our clients are also given access to direct / exclusive telephone support with our mission critical support partners, so whether it be software or hardware or something in-between we all work together as a collective team to resolve.
In addition, we can provide extended support offering beyond these times and provide multiple options to field emergency support calls.
1. Support from our own technicians working over particular weekends or on call.
2. Support via partners & associated technicians operating in different times zones which allows us to field calls from 6am through to 10pm in the evening
EMAIL SUPPORT:
theodore@workflowoptions.com
chris@workflowoptions.com
adam@workflowoptions.com
support@workflowoptions.com
PARTNER SUPPORT CONTACTS:
If you have joined up access to our special support services with a key Workflow Options partner here are the support tel lines below:
Jigsaw. 03332 400 888
Signpost Systems incl Backup services. Tel: 01933 388 502, Mo: 07771 727602, chris@signpostsystems.com www.signpostsystems.com/index-3.html
Managed Communications: Tel: 0870 803 4645, support@managedcomms.co.uk
Acronis. Tel: 02031 760 472
Xerox. Tel: 0870 900 5501
REMOTE DIAGNOSTICS:
We deliver technical support and maintenance efficiently via prompt remote diagnostic services from specialists that have years of on-site and remote troubleshooting experience under their belt. We deploy standard remote access platforms such as LogMeIn and extend the capabilities of such to our customers so they can access their machines remotely themselves. If and as required we ill carry out remote diagnostics out of hours or over the weekend to minimise any potential disruption or downtime.